Frequently Asked Questions
Answers to what business owners ask us most about pricing, contracts, ownership, and support. If your question isn’t here, ask Zack. You’ll get a straight answer from the person who builds your site.
Yes. Managed plans start with a 12-month minimum, then continue month to month. The subscription keeps your site hosted, monitored, updated, and supported for as long as it runs. We go through the agreement with you before you sign.
No. Your monthly price covers development, hosting, unlimited content edits to existing pages, 24/7 uptime monitoring, analytics reports, and support. There’s no setup fee. We quote new pages, major redesigns, and complex integrations separately, and nothing starts until you approve the price in writing. Your agreement lists every other charge, including the cost of leaving early, which we explain below.
Through Stripe. We set up automatic card billing when you sign. Billing starts when your agreement takes effect, before the site launches, because building it is part of the subscription. After that, payments are due on the first of each month, and we prorate partial first and last months.
The pages, features, and integrations we agree on in your written scope, plus what every managed site gets: hosting, unlimited content edits to existing pages, 24/7 uptime monitoring, a monthly report that counts phone taps, email clicks, and form submissions, spam protection on your forms, and on-site editing. We work out your scope together on our first call.
Tell us early, and we’ll work with you. A payment that’s more than 7 days late can carry one $25 late fee per invoice. We only suspend service when an amount is at least 31 days overdue and we’ve given you 10 days’ written notice first.
After your first 12 months, you can cancel any time with 30 days’ written notice, and email counts. If you cancel during the first 12 months, you owe the remaining months of that term, minus any costs we save by stopping early, and we send you an itemized calculation. Cancelling under our design guarantee doesn’t carry that charge. When service ends, the site goes offline, because we license the code and design to you while you’re a client. You keep your domain, content, and data. Ask in writing before service ends, or within 30 days after, and we’ll send you a free export of your content. If we manage your domain, we’ll help you move it to an account you control.
Most standard sites go live in 2 to 4 weeks. Your agreement commits us to publishing within 30 business days, as long as we have the content and approvals we need from you. Custom features can take longer, and we confirm the timeline before work starts.
Yes. Malena designs every site around your business and brand instead of putting your logo on a theme. You review real pages as we build, and we revise them with your feedback until they feel like yours. Nothing goes live until you approve it in writing.
Yes. Hosting is part of the service, along with SSL, domain management if you want it, and uptime monitoring that checks your site every 60 seconds. If it goes down, we get an alert and look into it.
Yes. The domain belongs to your business, even when we handle the renewals. If you leave, we’ll help transfer it to your own registrar account, so your web address goes with you.
No. We build custom-coded static sites, so there’s no WordPress install, theme, or plugin for you to update. For routine changes, text or email Zack and we’ll make them. If you’d rather suggest wording yourself, use the collaboration center on your pages, and we review each request before it goes live.
Writing the code ourselves gives us full control over speed, layout, and accessibility. There’s no dashboard to log into and no plugins waiting on updates, so your site has fewer parts that can break. Keeping it fast is our job for as long as you’re a client.
Every site launches with the technical basics: a clean heading structure, page titles and descriptions, a sitemap, structured data that tells search engines who you are, fast load times, and Google Search Console setup. We keep those current after launch. We won’t promise a ranking or a traffic number, because no one outside Google controls where you rank.
Email hello@clearcutdigital.com or text Zack at (617) 394-8715 with what you’d like changed. We finish most content updates the same business day, depending on the request and our schedule, so tell us if something’s time-sensitive. You can also suggest wording right on your pages with the collaboration center, and we review each request before it goes live.
Not on routine content edits. Text changes, photo swaps, business hours, contact details, staff updates, promotions, announcements, and links are all included. New pages, major layout changes, redesigns, and complex integrations get their own quote so we can do them properly. After every three years of service, active clients can also request a free visual redesign of their existing pages.
Yes. If you add services, shift focus, or rebrand, tell us what changed and we’ll adjust the scope with you, whether that means new pages, new features, or a smaller site. We agree on any price change in writing before the work starts.
If Zack can’t work, Malena takes over communication, edits, and support. If neither of them can, a partner in Vermont who knows our systems steps in. Your site stays online either way, because hosting and monitoring don’t depend on anyone being at a desk.
If our first homepage design doesn’t thrill you, cancel in writing before the later of 30 days after your agreement takes effect or 10 business days after you receive the design. We refund what you’ve paid within 10 business days, minus any nonrefundable third-party costs you approved, and your remaining payments end with no cancellation charge. Approving the homepage design in writing, or asking us in writing to publish, ends the guarantee. Read the full terms on our guarantee page.
Your business owns its name, brand, domain, and all the content and data you give us. Clear Cut Digital owns the code and design behind the site and licenses them to you for as long as your subscription runs. If service ends, the license ends and the site goes offline, and your content goes with you.
If we’ve been waiting on your content or feedback for more than 30 days, we’ll email you and give you 15 days to pick it back up. After that, we pause the project. Billing continues during the pause, because your term has already started, and restarting doesn’t add a setup fee or change your price. If a project stays paused for 90 days without a plan to restart, we send a final 10-day notice and then end the agreement under the cancellation terms above, so you’re not billed indefinitely.
NO THRILL? NO BILL.
If our first homepage design doesn’t thrill you, cancel in writing within the guarantee window and get a refund. Read our design guarantee.
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